Refund Policy

60 days to change your mind

If the software is not what you expected, write within 60 days of buying and you get the money back in full. You do not have to explain why, and you will not be talked out of it.

Most of what the software does is free to try before you pay — the chart, the imports, every drawing tool and every built-in indicator — so you can satisfy yourself it works on your own broker data first. This is the backstop for when it turns out not to be.

How to ask

Email [email protected] from the address you bought with, or reply to your receipt. Say that you want a refund; nothing else is needed.

What happens to your licence

The key is withdrawn when the refund is issued. Devices already using it stop at their next check rather than instantly, so nothing shuts off in the middle of what you are doing.

Work you created stays yours and stays on your machine. Export it before or after; the free tier can open it either way.

If you paid with PromptPay

PromptPay has no built-in reversal, so a refund is sent as a fresh transfer. Stripe will email you to ask which account to send it to, and the refund cannot be completed until you answer.

If that email goes unanswered until the request expires, the money comes back to us and your licence is reinstated — you keep the software rather than losing both. Write to us and we will start it again.

Chargebacks

Please ask us before asking your bank. A chargeback costs us a fee whichever way it is decided and takes weeks; an email takes a day and gets you the same money back.

After 60 days

The purchase stands. If something is broken, that is not a refund question — report it and it gets fixed, which is the part of this you actually bought.

Contact

Questions about anything on this page go to [email protected]. A person reads it.

[email protected]